We aim to make managing your diabetic needs simple and affordable. Below are answers to the most common questions our customers ask.
A: We operate on a private-pay model and do not bill insurance directly. This allows us to avoid insurance-imposed delays and restrictions, and offer you competitive, low prices that are often less than high insurance deductibles.
A: Yes, absolutely. The products we sell are generally qualified medical expenses. We will provide a detailed invoice for you to submit for direct reimbursement from your Health Savings Account (HSA) or Flexible Spending Account (FSA).
A: No prescription is required for most items, including test strips, meters, and accessories. Please visit our Rx Requirement page for a small list of items that may require one.
A: We prioritize fast service! Orders placed before 2 PM PST typically ship the same business day. Standard delivery is 3-5 business days.
A: We accept returns on all unopened and unused products within 30 days of delivery. For health and safety reasons, we cannot accept returns on opened products unless the product is defective. See our full Returns page for details.
A: Always check the product description or the packaging to ensure the test strips are specifically designed to work with your exact glucose meter model.
A: We are a product supplier, not a healthcare provider. We strongly recommend you consult with your physician or healthcare professional for advice on diagnosis, treatment, or health management.